IT services · Chișinău, Moldova
Networks, servers
and telephony
◆ A dedicated engineer
◆ 24/7 monitoring
◆ Support in RO · RU · EN
Infrastructure monitoring
hosts up
248 / 248
uptime, 30 days
99.98 %
open incidents
0
last restore test
15.09.2026
avg. response time
12 min
Demo data · Zabbix + Grafana
Clients and partners
Monitoring
Zabbix + Grafana
Response time
per SLA
The backup rule
restore test every month
What we do
Nine services —
You do not need one contractor for the network, another for telephony and a third for backups. One team and one SLA cover all of it.
01
Network and connectivity
02
Servers and data
03
Telephony and cloud
How it is built
Three sites —
Each rectangle here is a separate service from the list above.
Three sites work as one network: IPsec tunnels bring them into a common perimeter with a single set of access policies, from there cloud sync and a nightly off-site copy run, and monitoring polls the perimeter every 60 seconds. The hardware and the number of sites are chosen per company.
What we promise
Infrastructure you notice
A client happy with IT is one who does not think about IT. We measure that in numbers: downtime, response time, successful restore tests. You see them in the monthly report, not only in the proposal.
The core service
A system administrator
An engineer who knows your infrastructure and is available under contract — without a line on the payroll. Most tasks are handled remotely, in minutes rather than days.
Available when needed
Fixed hours on the chosen plan, up to round the clock for critical infrastructure.
Most work is remote
We configure servers, networks, accounts and telephony remotely. A site visit is only needed for work on physical hardware.
A team, not one person
Every client has a lead engineer and a stand-in colleague who knows the same infrastructure.
A monthly report, not just an invoice
What happened, what we fixed and what is likely to break next month.
A contract or an in-house hire?
The comparison finance directors ask for most often.
Salary, taxes, equipment, training
A fixed fee, one invoice
You are left uncovered
Continuous cover under contract
One person, one skill set
Network, servers, telephony, backups
8 hours, working days
Up to 24/7 under SLA
1–3 months of searching
We start the same week
Employment contract, timesheets, leave
A service contract and a monthly statement
Technology
What we build on
Network
MikroTik
RouterOS
Ubiquiti
Cisco
TP-Link Omada
Servers
Proxmox VE
VMware ESXi
Hyper-V
Windows Server
Debian / Ubuntu
Storage
Synology
QNAP
TrueNAS
ZFS
Backup
Veeam
Proxmox Backup Server
Restic
Monitoring
Zabbix
Grafana
Uptime Kuma
Telephony
Asterisk
FreePBX
Yealink
SIP
Cloud
Microsoft 365
Azure
AWS
Entra ID
Automation
PowerShell
Bash
Python
Ansible
Data protection
A backup that
Everyone knows the 3-2-1 rule. The difference is in the last step: once a month we bring the system up from every copy on a test bench and record how long it took. Without that step a backup is a hope, not a guarantee.
Copy 1
Local NAS
Fast recovery of a file or a whole machine without a site visit.
Copy 2
A second medium
A separate backup server — on different hardware and a different power feed.
Copy 3
Off site
Cloud or another address. For fire, theft and ransomware.
Verification
Restore test
Once a month, from every copy. The actual time to get back to work goes into the report.
How we work
Four steps —
We do not start blind and we do not issue «approximate» estimates. First we look at what is there and show it on a diagram. Each stage begins only once you have signed off the previous one.
01
Audit
An inventory of hardware and licences, a network diagram, a list of risks by priority.
3–5 working days
02
Plan and quote
A staged plan, a hardware list, timescales and a fixed price for each stage.
up to 5 working days
03
Deployment
Work in an agreed window, usually at night or at the weekend. Every stage has a rollback plan ready.
to schedule
04
Support
Monitoring, updates, a restore test from the copies and a clear report every month.
monthly
The work
What it looks like
Server rack
Engineer on site
The team
Who it suits
When downtime
Call centres
Call queues, call recording, agent reports, a stable link and a backup SIP provider.
Companies with branches
One network across offices, shared file resources, the same access policies everywhere.
Retail chains
Tills, terminals, Wi-Fi for customers and staff, remote diagnosis of a location without a visit.
Manufacturing and warehouses
Wi-Fi on the shop floor and in the warehouse, data capture terminals, redundant power and links.
Plans · SLA
Three levels
Guaranteed response time from the moment the request is logged
Critical is 16 times faster than Basic
Basic
- Mon–Fri, 09:00–18:00
- Monitoring of key nodes
- Remote support
- One scheduled visit per month
Business
- Mon–Sat, 08:00–20:00
- 24/7 monitoring with alerting
- Backups and verification of copies
- Unlimited site visits within the agreed scope of work.
- Monthly infrastructure report
Critical 24/7
- Around the clock, public holidays included
- A dedicated engineer and a backup colleague
- Quarterly infrastructure audit and a test restore.
- A documented disaster recovery plan.
- A spare set of hardware
Contact
Let us start
We assess the current state of the IT infrastructure, draw up a plan of work and identify the key risks.
Phone
Opening hours
Mon–Fri 09:00–18:00 · emergency requests around the clock
Company details
IDNO 1017600039506