Plans · SLA
Three levels of service
The plans differ not only in the list of services but in response time, support hours and the level of redundancy.
Basic
Response time
4 hours
- Mon–Fri, 09:00–18:00
- Monitoring of key nodes
- Remote support
- One scheduled visit per month
Price on request
Business
Popular
Response time
1 hour
- Mon–Sat, 08:00–20:00
- 24/7 monitoring with alerting
- Backups and verification of copies
- Unlimited site visits within the agreed scope of work.
- Monthly infrastructure report
Price on request
Critical 24/7
Response time
15 minutes
- Around the clock, public holidays included
- A dedicated engineer and a backup colleague
- Quarterly infrastructure audit and a test restore.
- A documented disaster recovery plan.
- A spare set of hardware
Price on request
Not sure which plan you need?
Let us work it out together.
Tell us how many staff and sites you have — and what exactly stops work when it breaks. That is enough for a first conversation.